Participants must wear their bibs and safety helmets before entering the start pen; failure to comply will result in denial of entry.

No, registration slots are non-transferable.

We accept "Ride" or "Virtual Ride" activities for the Virtual Leaderboard. For the Physical Race Leaderboard, we will only accept Outdoor "Ride" activities recorded by the Physical Race participants on March 30, 2024, between 7-9am. Activities recorded outside of this time frame will not be reflected in the Physical Race leaderboard

Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.

The member who does not achieve the required donation amount will not qualify for the leaderboard.

Simply start using your STRAVA app to record your rides starting from the Challenge start date. Record them as either "RIde" or "Virtual Ride" activities. The Togoparts leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your Strava account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find Strava's authorisation link in our notification email. If you are using a non-Strava device to record your activities, please upload your activities to Strava. Just make sure all devices are Strava-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

You will not be able to qualify for the leaderboard. All funds raised will be directed to Home Nursing Foundation (HNF) to support our beneficiaries. No refund of donations would be made.

There is no age limit; as long as you can cycle, you can participate!

Race pack collection for the physical event will take place on 23 and 24 March 2024 at Velocity, from 11am to 8pm. Velocity is located at 238 Thomson Rd, Singapore 307683 (directly above Novena MRT Station).

Please bring your registration confirmation email and a valid photo ID for verification.

Yes, someone else can collect your race pack with a copy of your registration confirmation email and a photocopy of your ID.

Virtual event participants can collect their T-shirts from the HNF office from 25 March to 30 April 2024. Once you have already registered, kindly present your registration email for self-collection at HNF Office, from 25 March to 30 April 2024, Monday to Friday*, between 9am and 5pm. Address: 490 Lorong 6 Toa Payoh, HDB Hub #05-10, Singapore 310490 (to take lift from Lift Lobby 1, beside MOS Burger).

*Excluding Public Holidays.

Participants unable to collect their race packs on 23 and 24 March have two options. They can either collect it on the event day (30 March) or from the HNF office in the month of April 2024 during office hours.

There is no strict deadline, but it is advisable to collect your race pack as early as possible to ensure you have everything you need for the event.

Please contact the event organizers at fundraising@hnf.org.sg to discuss alternative arrangements if you are unable to collect your race pack or T-shirt during the specified collection times.

T-shirt sizes are subject to availability, but the organizers will do their best to accommodate size changes during the collection period.

Friends and members of the public can donate via your individual or team profile page without logging in. The funds go directly to the event organizer through a payment gateway, such as Stripe. Togoparts.com does not hold any funds in escrow.

For example, if a team has 3 people (Person A, B & C) and someone donates $90 via the team page, then each person will receive $30 ($90/3). If Person A raises an additional $10 on their own, their total raised amount would be $40. The team's total raised amount would be $90 + $10 = $100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.

The $100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.

Once you have joined a team, you are unable to switch to a different team.

Once you have joined a team, you cannot withdraw or leave the team.

You become a team leader when you create a new team.

Yes, team leaders have the ability to remove members before the event starts.

Team leaders can update the team's profile picture, message, and manage members, including the option to remove team members.

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at TourDeCare@togoparts.com. Please allow up to 48 hours for us to respond.

Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.
Just remember to log your activities during the event period with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!

We require all participants to log their activities using STRAVA. You can use other tracking apps, like Garmin, and upload your activities to STRAVA. If you have logged your activities with another app and not STRAVA, the system will not recognise uploaded activities.

To conserve your battery, allow the STRAVA app to run in the background while it is recording your activities. Here's a few steps you can follow:
 

Turn on location services for your mobile phone:

iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON

Turn on your STRAVA app's location services:

iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"

Android: On by default.

When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Yes, all indoor activities will be recognised. Both types of activities contribute to the finisher distance.

Yes, you may input your rides manually. You can either select "Ride" or "Virtual Ride" activities.

Your activities may be uploaded late (a few days after the activity), especially for participants that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your Strava privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update it automatically.

We are unable to edit the details recorded by Strava. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that Strava is recording.

You can log into your STRAVA account and click on this link: www.STRAVA.com/upload/device Alternatively, you can check this out: STRAVA.zendesk.com/forums/20539803-Uploading-to-STRAVA

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your Strava Account. You can directly record your activities using the Strava App as well!You can check more information here:https://support.strava.com/hc/en-us/articles/216917397-Recording-an-Activity 

Indoor activities are activities which does not contain any GPS/Map data and are manually added on Strava.
>Alternatively, you can upload manual activities by clicking the + button on your Strava App and selecting Manual Activity.
>Select Virtual Run as your activity type - then our system will automatically recognize such activity as "Indoor".

You can check more information here: https://support.strava.com/hc/en-us/articles/216919417-Stationary-Indoor-and-Treadmill-Activities?mobile_site=true

Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other in order to avoid reflecting identical records for the challenge.

Our team goes through the leaderboard weekly. If by any chance that identical activities are detected, Togoparts reserves the right to remove these identical activities from the challenge.

There are a couple of reasons why they could be missing: -You have recorded your activity prior to linking your Strava to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at TourDeCare@togoparts.com to have your prior rides synced. -You have set an incorrect activity type on Strava. For #TourDeCare, our system will only recognize Cycling activities. You can either select "RIde" or "Virtual Ride" -Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules. -Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded. -You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason to such by sending us an email at TourDeCare@togoparts.com

It's a personal honour challenge, and a physical one. We think every participants have integrity and are honest about challenging themselves.

Togoparts.com reserves the rights to ignore the Strava entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

Our team goes through each activities of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at tourdecare@togoparts.com

The entire activities will not be recognised if any section of the activity is recorded on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to run/walk safely and abide by all traffic regulations of Singapore.

Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.