#goMAD23 Cycling Challenge | FAQ

goMAD23

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Frequently asked questions

Post-Event Donations

The event has ended. We are grateful for your donation(s) and support.

#goMAD23 event has ended. If you still wish to make donation you may contact us directly at donations@bccs.org.sg and we will be happy to assist.

Team vs Individual Donations

How do donations work?

Friends and members of the public can donate via your individual or team profile page without logging in. The funds go directly to the event organizer through a payment gateway, such as Stripe. Togoparts.com does not hold any funds in escrow.

How do team donations work?

For example, if a team has 3 people (Person A, B & C) and someone donates $90 via the team page, then each person will receive $30 ($90/3). If Person A raises an additional $10 on their own, their total raised amount would be $40. The team's total raised amount would be $90 + $10 = $100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.

What if a person who has already raised, for example, $100 joins an existing team?

The $100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.

Team Joining and Changing Mechanics

Can I change my team after I've already joined another team?

Once you have joined a team, you are unable to switch to a different team.

Can I withdraw from a team?

Once you have joined a team, you cannot withdraw or leave the team.

Can I update my team information after joining?

You can make changes to your team information before the "update info end date." However, once the specified deadline has passed, no further updates can be made.

About Event

I live outside of Singapore, can I still sign up and join?

Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.

I have registered, what's next?

Simply start using your STRAVA app to record your activities starting from the Challenge start date. Record them as either "Cycle" or "Walk" or "Run" activities. The Togoparts leaderboard will start syncing your activities automatically. Check back to the event leaderboard to see your rankings on the Togoparts site or on our iOS or Android App. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.

What if I do not hit the minimum requirement of $50 funds raised?

You will not be able to qualify for the leaderboard. All funds raised will be directed to BCCS (Limited) to support our beneficiaries. No refund of donations would be made.

We have registered as a team. What will happen if some of our members are unable to achieve the required donation amount?

The member who does not achieve the required donation amount will not qualify for the leaderboard.

I ordered merchandise, when will it be delivered?

All merchandise will be shipped out 4-6 weeks after the challenge ends.

Tracking and Logging of Activities

Where can I check my progress against other participants?

You can check the challenge leaderboard after it goes live on the first day of the challenge period.

My activities does not show up on the challenge leaderboard or I do not see my username on the challenge leaderboard after authorising Togoparts to connect to my STRAVA account.

The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at gomad2023@togoparts.com. Please allow up to 48 hours for us to respond.

Can I log multiple activities to add up to the challenge distance?

Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.
Just remember to log your activities during the event period with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!

Can I measure my distance using other apps or devices?

We require all participants to log their activities using STRAVA. You can use other tracking apps, like Garmin, and upload your activities to STRAVA. If you have logged your activities with another app and not STRAVA, the system will not recognise uploaded activities.

Sometimes I ride for very long distances. How do I ensure my battery does not run out?

To conserve your battery, allow the STRAVA app to run in the background while it is recording your activities. Here's a few steps you can follow:

Turn on location services for your mobile phone:

iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON

Turn on your STRAVA app's location services:

iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"

Android: On by default.

When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.

Can I log my actIvities on a trainer / stationary bike?

No, all indoor activities will not be recognised for the Leaderboard.

Can I add my runs or walks manually?

No, manual activities will not be recognised for this event.

Why do some of my activities don't register?

Your activities may be uploaded late (a few days after the activity), especially for participants that use other tracking apps like Garmin.
We advise you to upload your activities as soon as possible. If your STRAVA privacy setting is not set to PUBLIC,
our leaderboard will not be able to pull your activities and update it automatically.

The distance recorded by STRAVA is inaccurate, can you add the missing distance into that activity?

We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that STRAVA is recording.

I use Garmin Connect / Movescount to track my activities. How do I link them to STRAVA?

You can log into your STRAVA account and click on this link: www.STRAVA.com/upload/device Alternatively, you can check this out: STRAVA.zendesk.com/forums/20539803-Uploading-to-STRAVA

Is it necessary to use the STRAVA iPhone/Android app to record my activities if I have another app, such as Garmin, that I normally use?

No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adapt to recognise the distance from only 1 source.

How do I record an outdoor activity?

Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA Account. You can directly record your activities using the STRAVA App as well!You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity

We ran/rode as a team, can we tag each other on the activity?

Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other in order to avoid reflecting identical records for the challenge.

We have already tagged our teammates to those activities, what will happen?

Our team goes through the leaderboard weekly. If by any chance that identical activities are detected, Togoparts reserves the right to remove these identical activities from the challenge.

Why are some of my rides missing?

There are a couple of reasons why they could be missing:

-You have recorded your activity prior to linking your STRAVA to the challenge. Our system only recognizes activities that are recorded after the linking. Please email us at gomad2023@togoparts.com to have your prior rides synced.

-You have set an incorrect activity type on STRAVA. For #goMAD2023, our system will only recognize Cycling, Walk, and Run activities.

-Your activity may have been flagged and have been removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our challenge rules.

-Your activity may have been overlapping another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded.

-You may have violated some Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason for such by sending us an email at gomad2023@togoparts.com.

Others

I think someone is using the STRAVA App on an e-bike, motorbike or car.

It's a personal honour challenge, and a physical one. We think every participants have integrity and are honest about challenging themselves.

Togoparts.com reserves the rights to ignore the STRAVA entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion; or should we find a participant in violation of the terms and conditions of the challenge.

How do you verify if the activities are legit?

Our team goes through each activities of each participant on a weekly basis. Towards the end of the challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at gomad2023@togoparts.com

How do you treat activities which are made against the Singapore Traffic Rules, for e.g riding on expressway?

A. The entire activities will not be recognised if any section of the activity is recorded on a Singaporean Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to run/walk safely and abide by all traffic regulations of Singapore.

Why are some of the postings being removed on Togoparts’s challenge leaderboard?

Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.

Need more help?

Click on the GET HELP button to reach out to us directly.

Terms and Conditions

The #goMAD23 (referred herein as "Event") is organised by Bartley Community Care Services (BCCS) Limited (referred herein as the "Organiser"), using Togoparts (collectively referred to as "Platform") as an event platform partner. All participants must comply with the Rules & Regulations below.

Togoparts is an online platform that provides access to plan and book a variety of fitness and wellness activities at online Virtual Events.

By accessing, browsing, downloading and/or using the Platform and/or Service, you acknowledge that you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, you may discontinue your access and/or use of the Platform and/or Service.

The organisers reserve the right to modify and add any of the terms & conditions without prior notice. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of the Platform and/or Service after a revision or update to these Terms constitutes your binding acceptance of the revised or updated Terms.

RULES AND REGULATIONS

Each activity must be logged on STRAVA (referred herein as the "App") and cannot be submitted manually. For more information regarding how to log activities on the App, please see STRAVA's "How It Works" page (http://www.strava.com/how-it-works). Any form of entry and participation in the Event other than that described herein is void.

1. Activity should not be recorded on any motorised vehicles (motorised bicycles, e-scooters, cars, motorbikes, buses, lorries, etc)

2. Missing distances are not allowed to be added even if there was an error in the Strava GPS tracking system.

3. Multiple missing activities will not be included in the leaderboard if no appeals are sent within 48 hours of the activities.

4. Togoparts reserves the right to remove your activity should we find that it is suspicious at our discretion.

5. Tagged Strava activities are not accepted. Our system automatically removes these types of activities.

PERSONAL DATA PROTECTION:

By submitting this registration form, you agree that the Organiser may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by the Organiser as a result of your participation in the Event, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy:

(a) The processing of this registration;

(b) The administration of the registration and the Event;

"(d) Information sent by the Organiser on selected third parties', Event Business Partners' and Sponsors' products and services, such as updates on their latest promotions and their new products and services, via Email, SMS text message and Phone Call.

(e) To contact you for administrative purposes relating to event.

PRIZES AND FREE GIFTS:

The Organiser's decision shall be final. Any Prize won or accepted shall be given on an "as-is" basis. Prize(s) won are not transferable, or exchangeable, or redeemable for cash. Winners are responsible for collecting in person any prize(s) won.

There are 4 categories of lucky draws based on the amount of funds raised: $50,$100,$300, $500. Qualifiers for each category will get one chance each in the relevant category draw, and are also entitled to draws in the lower categories as well. For example, a qualifier in the $500 donation category (i.e. raised $500 or more) will earn 4 lucky draw chances: one in each of the $50, $100, $300, $500 lucky draw categories. A qualifier for the $300 category lucky draw will earn 3 lucky draw chances: one in each of the $50, $100, $300 lucky draw categories.

Waist pouch is available in black and yellow colors, and issued to winners randomly, at the Organiser's discretion.

One item each of the lucky draw prizes is available for winning: 1) One Osim uPulse Mat EMS Leg Massager 2) One Seiko Quartz SUR275P1 SUR275 SUR275P Watch 3) One 55" InfinityPro QLED TV 4) One Wi-Fi Connected Roomba 692 Robot Vacuum

Only individuals, and not teams will win prizes for being top 3 on the leaderboards.

There will be 1 leaderboard for cycling, and 1 combined leaderboard for running / walking. 3 winners will be picked from each leaderboard i.e. 6 prizes in total.

The Organiser reserves the right to replace the prizes and free gifts with one of similar value.

LIMITATIONS OF LIABILITY:

(1) stolen, lost, late, misdirected, damaged, undeliverable or incomplete, inaccurate, delayed, illegible entries due to technical, computer, mechanical, printing, typographical, human or other errors relating to or in connection with the Event, including, without limitation, errors which may occur in connection with the administration of the Event, the mailing or transmission of entries, notification or correspondence, the processing of entries, the logging of miles, the announcement of the prizes or in any Event-related materials;

(2) technical failures of any kinds;

(3) failures of any of the equipment or programming associated with or utilized in the Event;

(4) unauthorized human and/or mechanical intervention in any part of the entry process or the Event;

(5) technical or human error that may occur in the administration of the Event, the sending of entries or the processing of entries; or

(6) any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from the entrant's participation in the Event or receipt or use of any prize. If for any reason an entrant's entry is confirmed to have been erroneously deleted, lost or otherwise destroyed, corrupted or for any other reason not accepted as an entry into the Event, the entrant's sole remedy is to enter again into the Event. The Organiser may rescind any Event entry found to contain such errors or failures without liability at its sole discretion.

As a condition of participating in the Event, the entrant agrees to release, indemnify and hold harmless the Organiser, the Platform and its respective affiliates, prize suppliers, and the Organiser's business partners and all their affiliates, and each of their respective agents, representatives, officers, managers, directors, members, shareholders and employees (the "Released Parties") from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising from any breach of representation made by the entrant in connection with the Event, the exercise by the Organiser or its designees of any of the right granted by the entrant in these Official Rules and the entrant's participation in the Event, including acceptance, possession, use, misuse or nonuse of the prize(s), or any injury or damage to the entrant's or any other person's computer or wireless device relating to or resulting from participation in the Event or downloading any materials in the Event, or inability to access any webApp or wireless service associated with this Event, or any combination thereof. Entrants agree that the laws of Singapore will govern any and all disputes.

As a condition of participating in the Event, the entrant agrees that as to the Organiser and the Released Parties

(1) under no circumstances will the entrant be permitted to obtain awards for, and the entrant hereby waives all rights to claim,
punitive, incidental, consequential, or any other damages,
other than for actual out-of-pocket expenses,

(2) all causes of action arising out of or connected with the Event, or any prizes awarded, shall be resolved individually, without resort to any form of class action, and

(3) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, but shall in no event include attorneys' fees. The Organiser & Platform reserves the right to modify the prize award procedures.

(4) Entrants taking part at this event entirely at their own risk and are 100% responsible for selecting and staying on a safe route and avoid trespassing at all points. The Organiser & The Platform, the holding company and any of the sponsors or partners accept no responsibility for any accidents, incidents of any nature, or injuries sustained whilst taking part in a virtual event.

If in the Organiser's & the Platform's opinion, there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Event, or if a computer virus, bug, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the Event, the Organiser & the Platform reserves the right, at its sole discretion, to disqualify any individual who tampers with the entry process, the logging of miles and/or to modify, suspend or terminate the Event. In the event that the Event is cancelled or postponed for any reason whatsoever,

Entrants under the age of 18 as of 01/01/2023 will be required to seek permission and consent from either of his/her parents or a legal guardian as a prerequisite for participation in the Event.

ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE THE EVENT OR UNDERMINE THE LEGITIMATE OPERATION OF THE EVENT MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE ORGANISER RESERVES THE RIGHT TO SEEK CIVIL AND/OR CRIMINAL PROSECUTION AND DAMAGES (INCLUDING ATTORNEYS' FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW.

PUBLICITY RIGHTS:

Except where prohibited by law, by entering the Event, and as a condition of participating in this Event, the entrant agrees to allow the Organiser and/or the Organiser's designee the perpetual right to use his/her name, biographical information, photos and/or likeness, statements and voice for advertising and promotional purposes for this and similar Events, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised without additional compensation, review or approval rights, notification or permission, except where prohibited by law.

GOVERNING LAW:

This Event is governed by the laws of Singapore. While undertaking the challenge, all participants must comply with the Safety Management Measures (SMM) in force at the point of time.

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