Q: Do I get a reward if I do not complete at least 101km within the dates of the challenge? A: No. Only Finishers of 101km get the rewards that were signed up for. It's not tough to complete the challenge, go for it!
Q: How do my team qualify for the Team SuperRandonneur achievement digital badge? A: You need to have at least 5 members in your team. Your team needs to complete an average of 450km per team member. For example, if 2 of your team members completed 300km during the challenge period, each of the remaining 3 team members will need to cover at least 550km.
Q: Can I change the size of the jersey if it does not fit me? A: You may email us at togowcd@togoparts.com before 25th January 2020 (2359 hrs) to update your jersey size. After this deadline, we will not be able to change your jersey size as we order the exact number of jerseys strictly based upon your registration information.
Q: How good is the quality of the jersey/tee? A: We work with our designer and supplier to provide good quality jersey and tee to our participants. We also constantly work to improve the standard based on your feedback.
Q: I registered and paid for the Finisher Tee. Can I upgrade my package to get a Finisher Jersey if I change my mind? A: Yes you can, provided you inform us of your intention to do so by email to togowcd@togoparts.com by 25th January 2020 (2359 hrs). The difference in registration fees between the packages will be charged depending on the rewards selected.
Q: How do I collect my rewards? A: If you are residing in Singapore, we will mail your rewards to you free of charge on the week of 2th March 2020. Other collection channel such as collection centre is also available. We will email the information of these collection channels to all finishers after the end of the challenge.
Q: If I live outside of Singapore, how do I collect my rewards? A: We have collection points in Singapore, Malaysia, Philippines & Indonesia
Singapore: UB One, 81 Ubi Avenue 4, #08-16, Singapore 408830
Malaysia: Basikal@89,1 Jalan Bangsar, 59200 Kuala Lumpur
Phillipines: PETA Theater Center, Eymard Drive, Barangay Kristong Hari, New Manila, Quezon City.
Indonesia: InHype Commune Space@Pluit Village Mall Lt.1.1, Jakarta Utara 14450 (Jakarta)
MechaniX Auto Workz And Bike kuztomizer
Jl. Kalikepiting 157 A, Pacar Kembang, Kec. Tambaksari, Kota SBY, Jawa Timur 60132
(031) 3890888 (Surabaya)
For other express delivery options or countries without collection points, we will be able to send your rewards via Overseas Registered Mail Postage after additional payment to your preferred courier company is made. Additional fees to be borne by participants.
