#TOGONDC Cycling Challenge | FAQ

Trackers

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Q: Where can I check my progress against other participants?
A: You can check the race leaderboard after it goes live on 3rd August 2019.
Q: My ride does not show up on the race leaderboard or I do not see my username on the race leaderboard after authorising Togoparts to connect to my Strava account.
A: The race leaderboard will be refreshed periodically throughout each day. Please wait for your rides to be updated. If any irregularities occur, please email us at togondc@togoparts.com. Please allow up to 48 hours for us to respond.
Q: How can I be sure I'm logging my distance for the race?
A: You will receive an email notification that registration was successful after you have registered. If you have already registered but yet to authorised Togoparts to connect to your Strava account, you will receive an email reminder to do so immediately.
Q: Can I log / ride multiple times to add up to 54km or 96.5km?
A: Yes. The beauty of virtual race is that you can log in your rides anytime and anywhere, even to the market, work or bike shop. Just remember to log your rides with the Strava app, or upload them to Strava if you are using another device for recording your rides. Just make sure the devices are Strava-compatible!
Q: Can I measure my distance using other apps or devices?
A: We require all participants to log their rides using Strava. You can use tracking devices like Garmin and upload your activities to Strava. If you have logged your activity with another app and not Strava, the system will not recognize uploaded activity.
Q: Sometimes I ride for very long distances. How do I ensure my battery does not run out?
A: To conserve your battery, let the Strava app run in the background while it is recording your activity. Here's a few steps you can follow:

Turn on location services for your mobile phone:
iOS: Settings Privacy Location Services Set to ON Android (Samsung 6.0.1): Settings Privacy & Safety Set to ON

Turn on your Strava app's location services:
iOS: Settings Strava Location Set to "While Using" or "Always"

Android: On by default.
When you go out for a ride, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
Q: Can I do indoor rides on a trainer or stationary bike and log that ride?
A: No, indoor rides will not be recognised.
Q: Can I add my rides manually?
A: No, your activity must have GPS tracking and a route in order to count.
Q: Why do some of my rides don't register?
A: Your rides may be uploaded late (a few days after the ride), especially for riders who use tracking devices like Garmin. We advise you to upload your rides and activities at the soon as possible. If your Strava privacy setting is not set to public, our leaderboard will not be able to pull your activities and update it automatically. We advise you to change your privacy settings to public. Strava web/app Settings Privacy untick ALL checkbox For other technical issues, please contact us at togondc@togoparts.com with your username and Strava Ride ID where available.
Q: The distance recorded by Strava is inaccurate, can you add the missing distance into that activity?
A: We are not able to edit the details recorded by Strava. We do advise participants to ensure that their GPS signal is strong throughout the ride and consistently check that Strava is recording.
Q: I use Garmin Connect / Movescount to track my rides. How do I link them to Strava?
A: You can log into your Strava account and click on this link: www.strava.com/upload/device Alternatively, you can check this out: strava.zendesk.com/forums/20539803-Uploading-to-Strava
Q: Is it necessary to use the Strava iphone/android app to record my rides if i have another device such as a Garmin that I normally use?
A: No, you can continue to use your existing preferred device such as a Garmin Edge to record your rides, as long as you can sync and upload them to Strava. If you use both to record, we will adapt to recognise the distance from only 1 source.

Trackers