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- Q: If I complete at least 300km, do I get both the Finisher Jersey and Randonneur badge when I sign up for the jersey pass?
A: Yes, if you complete at least 300km, you will get the Finisher Jersey and Randonneur badge.
- Q: Do I get a jersey if I do not complete at least 96.5km within the dates of the challenge?
A: No. Only Finishers of 96.5km get the jersey. However if you complete at least 54km, you will still be rewarded with a medal. It’s not tough to complete the challenge, go for it!
- Q: How do my team qualify for the Team SuperRandonneur badge?
A: You need to have at least 5 members in your team. Your team needs to complete an average of 300km per team member. For example, if 2 of your team members each completed 150km during the challenge period, then each of your remaining 3 team members need to cover at least 400km.
- Q: Can I change the size of the jersey if it does not fit me?
A: You may email us at togondc@togoparts.com before 9th August 2019 (2359 hrs) to update your jersey size. After this deadline, we will not be able to change your jersey size as we order the exact number of jerseys strictly based upon registration information.
- Q: How good is the quality of the jersey?
A: We work with our designer and supplier to provide good quality jersey and tee to our participants. We also constantly work to improve the standard.
- Q: I registered and paid for the medal challenge. Can I upgrade my package to get a Finisher Jersey if I change my mind?
A: Yes you can, provided you inform us of your intention to do so by email to togondc@togoparts.com by 9th August 2019 (2359 hrs). An additional fee of SGD10-30 will be charged depending on the package selected.
- Q: How do I collect my awards?
A: If you are residing in Singapore, we will mail your awards to you free of charge. Other collection channel such as collection centre is also available. We will email the information of these collection channels to all successful challengers after the end of the challenge.
- Q: If I live outside of Singapore, how do I collect my awards?
A: We have collection points in Singapore, Malaysia, Philippines & Indonesia
Singapore: UB One, 81 Ubi Avenue 4, #08-16, Singapore 408830
Malaysia: Basikal@89,1 Jalan Bangsar, 59200 Kuala Lumpur
Phillipines: Firefly Brigade@37-B Quinto Apt, Tomas Morato, 1102 Quezon City, Manila
Indonesia: InHype Commune Space@Pluit Village Mall Lt.1.1, Jakarta Utara 14450
For other express delivery options or countries without collection points, we will be able to send your Jersey and medal via Overseas Registered Mail Postage after additional payment to your preferred courier company is made. Additional fees to be borne by participants.
